Covid-19 travel updates & information

Frequently Asked Questions

01. How can I book my holiday?

We have designed our site to make booking a holiday as simple and as stress-free as possible. Shortlist your holiday by navigating to the “Holiday Packages” section, or narrow down by visiting the “Domestic Packages or International Packages” section. All “Holiday Packages”, "Domestic Packages" & "International Packages" sections are one of the violet tabs on the navigation bar on top of any page. After narrowing down on your Holiday,Domestic or International packages, click on “View Details” button and then on “Book Now” button. You can also email us at [email protected] or call us on +91 9650012444 to book your shortlisted holiday.

02. How do I know whether my holiday package booking is confirmed?

Once you make a booking on our website, we receive it at our end and process it. You will receive an email with all the package details. It’s worth checking your junk or spam email, if you don’t see it in your mailbox. We will accordingly inform you when to make the payment to confirm the booking. In case of any clarification, please feel free to email us at [email protected] or call us on +91 9650012444 or 91-11-49071244.Do not forget to quote your Booking Reference number.

03. How can I make the booking for holiday package not listed on GoIndiaGuide website?

We specialize in customized holidays, and if you do not find a holiday package matching your requirements, we will be glad to customize one as per your requirement. Please feel free to email us at [email protected] or call us on +91 9650012444 or 91-11-49071244.

04. Is GST and booking fee included in the total payable amount?

All our holiday offers are excluding applicable GST. Applicable GST shall be apply on all our offers and shall be levied at the time of payment.
There is no, or a minimal booking fee applicable, depending on the product being booked. Please note that some taxes are not pre-payable and might be payable at the airport, hotel or the destination.

05. What payment modes are accepted?

We accept payment by most major credit cards & debit cards. We will charge electronically or send a credit card authorization form, as applicable. You can fill the authorization form and return to us via email at [email protected]. You can even take a photo of the filled form and send us by Whats App on +91 9650012444 or 91-11-49071244.

06. Who will be the merchant on my credit card statement?

The charge on your credit card / bank statement will reflect under the name of “Go India Guide Pvt Ltd”

07. How can I contact while on holiday?

Rest assured, we are on hand to help 24 hours a day, 7 days a week. In case of any emergency while you are on holiday, please feel free to call us on +91 9650012444 or email us at [email protected] A new faster and more convenient option is contacting us via Whats App on +91 9650012444.

08. What is the cancellation policy?

Cancellation policy varies from one product to another. Each airline, hotel and ground operator has its own cancellation policy. You will be advised the same at the time of booking.

09. Is GoIndiaGuide a registered company?

Go India Guide Private Limited is classified as Non-govt company and is registered at Registrar of Companies, Delhi. Its Email address is [email protected] and its registered address is 285, Second Floor Left Side Sant Nagar, East of Kailash, South Delhi 110065 INDIA
Our GST number is GSTIN 07AADCG4471H1ZM

10. What information do I need when I’m ready to book my holiday?

We’ll need all your personal information required by the airlines, hotel, cruise line, etc. We need a copy of your valid photo ID or passport - so it’s usually a good idea to take a picture of your photo ID or passport information page and email it to your Travel Consultant. We’ll also need your billing address, mobile phone number, emergency contact information and credit or debit card details (when it is time to make your payment). You may also require a visa, our Travel Consultant will guide you in this regard.

In case of cancellation of Flight Booking, refund will be processed as and when the same is received from the airline, which varies from 14 to 28 working days. In the interim, we will issue you a credit voucher, which can be used towards any bookings in the future with us.

11. Do I have to pay in full right away

It depends. Some types of travel require full payment; however, in many cases we’ll just need a down payment or deposit. It also depends on the timing. If your travel dates are within 45-60 days of booking, full payment may be required immediately.


In case there is anything else you would like to know, please feel free to drop us an email at [email protected] or call us at 91-11-49071244 or Whats App at +91 9650012444.